Fireflies.ai vs Otter.ai (2026)
We tested both. Here is the honest comparison.
Fireflies.ai
79/100
$10/mo
Top PickVS
Otter.ai
82/100
Free
Top PickScore Breakdown
Category
Fireflies.ai
Otter.ai
Output Quality
82
▼ Loses86
▲ WinsSpeed
90
▲ Wins80
▼ LosesEase of Use
88
▲ Wins82
▼ Losesfeatures
60
▼ Loses76
▲ WinsOverall
79
82
Pricing
Starting Price
$10/mo
Free
Real Price
$10/mo
Free / $17/mo
Price Note
Pro plan, billed annually
Free: 300 min/mo transcription; Pro: $17/mo
Fireflies.ai
Best For
✓ Sales teams logging call notes directly to CRM
✓ Project managers tracking decisions across multiple stakeholders
✓ Content creators doing research interviews they need to reference later
Not For
✗ Teams with clients sensitive to AI bots in meetings
✗ Anyone on the free plan who has more than 10 meetings/month
Otter.ai
Best For
✓ Remote teams on Zoom/Meet
✓ Sales reps who need call notes
✓ Journalists interviewing sources
✓ Anyone who forgets meeting details
Not For
✗ In-person meeting transcription
✗ Legal-grade accuracy requirements
Pros & Cons
Fireflies.ai
+ Auto-joins Zoom, Google Meet, Teams, Webex with zero setup after initial auth
+ AI summary distinguishes action items, decisions, and key points — not just a transcript
+ Searchable meeting archive: find any topic across all past meetings
+ CRM sync to Salesforce/HubSpot — sales call notes auto-populate
+ 100+ integrations including Slack, Notion, Asana, Zapier
− Free plan: 800 minutes storage total — fills fast for daily users
− AI Speaker ID misattributes ~8% of lines when 3+ speakers overlap
− Summary quality drops on highly technical or jargon-heavy meetings
− Privacy consideration: a bot joins your calls — not all clients are comfortable
Otter.ai
+ Joins Zoom/Meet/Teams automatically and takes notes
+ Action items extracted and assigned automatically
+ Real-time transcription visible to all attendees
+ Speaker identification with 95%+ accuracy
+ Free tier genuinely usable at 300 min/month
− Struggles with heavy accents and technical jargon
− Transcription accuracy drops in noisy environments
− No video recording on free tier